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We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities.

* Sorry, YLEM does not offer weekend delivery and doesn’t ship on non-business days.

我们努力尽快运送您的订单。 根据您下订单的时间，组装、包装和运送您的订单最多可能需要 2 个工作日。 运输和到达可能会受到观察到的假期或承运人高峰期的影响。 包裹发货后，您将收到一个跟踪号的电子邮件。 包裹被运送到他们的运输设施时，跟踪号码可能需要长达 24 小时才会出现在承运人的网站上。 

 * 抱歉，YLEM 不提供周末送货服务，也不会在非工作日发货。

On occasion, an item may be temporarily out of stock when you place your order. An available to ship date usually take 2 - 3 weeks.

有时，当您下订单时，某件商品可能会暂时缺货。 可发货日期通常需要 2 - 3 周。

YLEM’s goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, YLEM customer service may be able to help. Contact them during normal business hours, M-F, 9:00 a.m. – 5:00 p.m.

YLEM 的目标是尽快发货。 因此，一旦您点击提交，大多数订单将无法更改。 但是，YLEM 客户服务可能会提供帮助。 在正常工作时间（周一至周五）上午 9:00 至下午 5:00 与他们联系。

Yes, we do. 137 countries and counting. Find out more about International Orders.

When you check out, your financial transaction and shipment will be processed by goshippo. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you can choose to pay duties and taxes at time of Checkout or you can select the option to pay duties and taxes upon delivery. When indicated in Checkout, some countries offer only the option to pay duties and taxes upon delivery.

If you don't see your country listed, goshippo doesn't currently ship to that destination.

If you are shipping to a U.S. or an APO/FPO address, simply proceed through the U.S. Checkout process.

是的，我们有。 137 个国家和地区。 了解有关国际订单的更多信息。 当您结账时，goshippo 将处理您的金融交易和发货。 您会看到保证的订单总额，包括所有运费和任何适用的关税和税费。 对于大多数国家/地区，您可以选择在结帐时支付关税和税款，或者您可以选择在交货时支付关税和税款。 在结帐中注明时，某些国家/地区仅提供在交付时支付关税和税款的选项。 

 如果您未在列表中看到您所在的国家/地区，则 goshippo 目前不会运送到该目的地。 如果您要运送到美国或 APO/FPO 地址，只需完成美国结帐流程即可。

To get a better idea on the cost of the design  you need to build:

Send us your message through our contact form or give us a call.  

Answer few questions regarding nature of your design, goal，features etc.

We’ll provide you a ballpark figure based on our initial discussions.

If you are happy, we’ll proceed and come up with the final quote.

Free advice! Avoid any developer who gives you a quote instantly. Giving a quote instantly without proper discussions is Impossible.

为了更好地了解您需要构建的设计成本： 通过我们的联系表格向我们发送您的信息或给我们打电话。 回答几个关于您的设计性质、目标、功能等的问题。 我们将根据我们最初的讨论为您提供一个大概的数字。 如果您满意，我们将继续并提出最终报价。  

免费咨询！ 避免任何立即给您报价的开发人员。 

在没有适当讨论的情况下立即给出报价是不可能的。

No, our fees are based on how much work will be involved in creating a great product for you. Since we are not willing to compromise on the quality of our work, we also cannot negotiate on our rates. However, if your budget is constrained, we can reduce the scope of the project, or break it down into phases.

不，我们的费用取决于为您创造出色产品所涉及的工作量。 由于我们不愿意在我们的工作质量上妥协，我们也不能就我们的费率进行谈判。 但是，如果您的预算有限，我们可以缩小项目范围，或将其分解为多个阶段。

We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.

我们通常可以满足您的加急工作，具体取决于我们的生产计划有多满，但是可能会增加加急费用。 打电话给我们了解一下。

That depends entirely on the project! A complicated project can take months, while a simple one can be done in a matter of days. Our ability to complete a project also hinges largely on your response time. We rely on your feedback to create a great piece of work, so the sooner you respond to us, the faster we can move forward. We will be able to discuss a more concrete time frame during your consultation.

这完全取决于项目！ 一个复杂的项目可能需要几个月的时间，而一个简单的项目可以在几天内完成。 我们完成项目的能力也很大程度上取决于您的响应时间。 我们依靠您的反馈来创作出色的作品，因此您越早回复我们，我们就能越快前进。 我们将能够在您的咨询期间讨论更具体的时间框架。

Once again, this depends a lot on the nature of the project. Some projects (ie: designing a logo) require more frequent check-ins, while others only need meetings a few times a year (ie: quarterly website maintenance). We would love to meet you at least once in person, but that is not required for us to work together. We can complete projects entirely over emails or phone.

再一次，这在很大程度上取决于项目的性质。 一些项目（即：设计一个标志）需要更频繁的签到，而另一些项目只需要一年几次会议（即：每季度的网站维护）。 我们希望至少亲自见到您一次，但这不是我们一起工作的必要条件。 我们可以完全通过电子邮件或电话完成项目。

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

收到最终付款后，完成的项目就是您的了。 根据您的要求，我们将通过保管箱或电子邮件向您提供电子文件。 我们还将您的项目副本存档以备日后更新或丢失副本。

YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.

是的，你会得到 EPS（矢量）、jpeg、png 和一个像剪贴画一样工作的 word 文件。 我们的标志设计可用于完成文具和品牌营销——包括名片、信笺、信封、宣传册设计、网站、网站图形、直邮设计、电子邮件营销、邮寄标签、演示文件夹以及您的业务的任何其他设计 可能需要。

Once deposit is received, normal turnaround for graphic design is 14 days. We present the design  to the client at the black and white stage, then again at color stage, and wait for final approval before we save out all the files for you. The client design  files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.

收到定金后，平面设计的正常周转时间为 14 天。 我们在黑白阶段将设计呈现给客户，然后在彩色阶段再次呈现，并等待最终批准，然后再为您保存所有文件。 客户设计文件是他们的艺术品，我们在这部分过程中处于领先地位。 我们会保存您的工作，以防您丢失文件或需要再次发送它们。

As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.

作为非代理机构，我们从一开始就倾听客户的意见。 我们鼓励客户带来他们可能需要的任何样品、颜色组合/色板和想法，以帮助我们在开始与新客户合作之前了解风格。 在设计过程中，客户被要求在工作继续之前批准某些颜色和字体。 一旦设计项目准备好打印，我们将在提交生产之前提交最终证明供客户批准。 一旦作业开始生产，就不能取消作业。 在项目结束时，如果为衍生设计服务付款，客户可以要求各种格式的艺术品。

Of course! We are happy to coordinate with your chosen partners to complete a project. However, please keep in mind that you will be responsible for handling print issues, billing and delivery schedules once we have completed our portion of the project.

当然！ 我们很乐意与您选择的合作伙伴协调完成项目。 但是，请记住，一旦我们完成了我们的项目部分，您将负责处理打印问题、计费和交付时间表。

No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.

不，除非提案中同意，否则不是实际的艺术品文件。 但是，所有经批准的网络图像和购买的高分辨率图像都是 100% 属于您的，项目已完全完成并已付费。